Terms and Conditions
Terms and Conditions | Desk Aura
Last updated: May 2026
Welcome to Desk Aura. These Terms & Conditions outline the rules and regulations for using our website and purchasing products from our store.
By accessing this website and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
About Desk Aura
Desk Aura is an online store specialising in aesthetic desk accessories, ambient lighting, setup upgrades, and modern workspace products.
Throughout this website, the terms “we”, “us”, and “our” refer to Desk Aura.
Website Use
By using this website, you confirm that:
- you are at least 18 years old or have permission from a parent or guardian
- the information you provide is accurate and complete
- you will not use this website for unlawful or harmful activity
You agree not to:
- misuse the website or attempt unauthorised access
- distribute viruses, spam, or malicious software
- copy or reproduce website content without permission
We reserve the right to refuse service or cancel orders where suspicious activity is detected.
Products & Product Information
We aim to display all products, descriptions, colours, specifications, and images as accurately as possible.
However:
- colours and finishes may vary slightly depending on lighting, screen settings, and manufacturing variations
- packaging or small product details may occasionally change due to supplier updates
- measurements and dimensions may have minor tolerances
Desk Aura reserves the right to:
- limit product quantities
- discontinue products at any time
- update product information without notice
Pricing & Payments
All prices on Desk Aura are listed in GBP (£).
We reserve the right to change pricing at any time without notice.
Payments are securely processed through trusted third-party payment providers. We do not store full payment card details.
Orders will only be processed once payment has been successfully received.
Shipping & Delivery
Desk Aura ships to customers in the United Kingdom and selected international locations.
Estimated delivery times shown on our website are guidelines only and may vary depending on:
- supplier processing times
- courier delays
- customs clearance
- seasonal demand
- external disruptions outside our control
While we always aim to deliver within estimated timeframes, delays may occasionally occur.
Customers are responsible for ensuring all shipping details entered at checkout are correct. Desk Aura is not responsible for orders delayed or lost due to incorrect address information.
In some cases, products may be shipped separately depending on supplier location and stock availability.
Returns & Refunds
We accept eligible returns within 14 days of delivery.
To qualify for a return:
- items must be unused and in original condition
- products should be returned in original packaging where possible
- proof of purchase must be provided
Certain products may be excluded from returns for hygiene, customisation, or supplier-related reasons.
Refunds are processed once returned items have been received and inspected.
Original shipping costs are non-refundable unless an item arrives faulty, damaged, or incorrect.
For full details, please see our Refund Policy.
Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Please include:
- your order number
- a description of the issue
- clear photographs of the product and packaging
Depending on the situation, we may offer:
- a replacement
- a partial refund
- a full refund
Order Cancellations
Orders may only be cancelled before processing or dispatch begins.
Once an order has entered fulfilment, cancellation may not be possible.
Intellectual Property
All website content, including:
- logos
- branding
- graphics
- images
- videos
- text
- product layouts
is the property of Desk Aura unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without written permission.
Limitation of Liability
Desk Aura shall not be liable for:
- indirect or consequential losses
- delays caused by couriers or customs
- misuse of products
- compatibility issues with third-party devices or setups
Our total liability relating to any order shall not exceed the amount paid for the product purchased.
Privacy
Your use of this website is also governed by our Privacy Policy.
By using Desk Aura, you consent to the collection and use of information in accordance with our policies.
Changes to These Terms
Desk Aura reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes will take effect immediately upon being published on this page.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Contact Desk Aura
For any questions regarding these Terms & Conditions, please contact: