Shipping and Delivery

Shipping and Delivery Policy

Last updated: May 2026

At Desk Aura, we want your order experience to feel clear, simple and reliable from the moment you buy to the moment your product arrives.

Below you’ll find our current delivery information, including processing times, tracking and estimated delivery windows.

Quick Delivery Summary

For our current products:

Free tracked delivery
Estimated delivery: 7-14 business days once dispatched
Tracking provided once your order has been sent

Delivery times may vary slightly depending on the product, courier and destination, but we aim to keep the process as smooth and transparent as possible.

Order Processing

Orders are typically processed within 1-3 business days.

During busy periods, launches or promotional events, processing may occasionally take a little longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated Delivery Times

Delivery times may vary depending on the product, supplier, courier service and delivery location.

For our current products, estimated delivery is usually:

United Kingdom: 7-14 business days once dispatched
International orders: 12-25 business days once dispatched

Some future products may have different delivery estimates. Where this applies, the delivery estimate will be shown on the product page or at checkout.

Please note that delivery estimates are guidelines and are not guaranteed.

Tracking Information

Tracking is provided once your order has been dispatched.

Some orders may ship in multiple packages depending on product availability and fulfilment location. If your order is split into separate shipments, you may receive more than one tracking update.

Shipping Delays

We always aim to deliver within the estimated timeframe, but delays can occasionally happen due to courier disruptions, customs processing, high seasonal demand, supplier delays, weather or other external factors outside our control.

Desk Aura is not responsible for courier delays once an order has been dispatched, but we will always do our best to help if there is an issue with your delivery.

Incorrect Shipping Information

Customers are responsible for making sure all shipping details entered at checkout are accurate.

Desk Aura cannot be held responsible for lost parcels, failed deliveries or delays caused by incorrect or incomplete shipping information.

If you notice an error in your shipping details, please contact us as soon as possible at:

shopdeskaura@gmail.com

Lost or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us and we will look into it for you.

In some cases, parcels may experience additional transit delays before being officially considered lost by the courier.

Customs and Import Fees

Some international orders may be subject to customs duties, taxes or import charges depending on the destination country and local regulations.

Where applicable, any customs fees, import duties or taxes are the responsibility of the customer.

We are currently working with our suppliers to make delivery as clear and smooth as possible, with the aim of reducing unexpected delivery issues wherever possible.